In a very competitive market, where face to face customer service makes a difference, attracting the best talent is key to be the leader. Our customer facing employees are the ones that represent our brand. Improving our recruitment process, having a better onboarding and training experience, a cost-effective workforce planning and scheduling and enhancing organizational agility to manage massive new hires each year, was key on our strategy to solve it. San Pablo Farmacia, wanted to become the employer of choice and the best Company to work for.
Download the Document