SAP Business AI

Revolutionary technology. Real-world results.
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AI built for business

Achieve real-world results and attain your full potential with embedded AI capabilities across your business that leverage your data responsibly.

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  • Relevant

Drive immediate business impact with AI embedded across your organisation.

  • Reliable

Make confident decisions based on AI grounded in your business data. 

  • Responsible

Put AI into practice with the highest ethical, security, and privacy
standards. 

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Explore AI across your business

See how you can benefit from AI built into your core business processes — connecting finance, supply chain, procurement, sales, marketing, human resources, and IT.

AI in ERP and finance

Increase performance across a range of financial activities such as payments, expense management, financial close, invoice management, auditing, and forecasting.

Explore AI for ERP and finance 

AI in supply chain

Create a risk-resilient and sustainable supply chain with built-in AI that is connected and contextualised.

Explore AI for supply chain 

AI in procurement

Transform procurement into a proactive, data-informed, and agile operation with AI-driven automations, recommendations, and guidance.

Explore AI for procurement 

AI in human resources

Cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.

Explore AI for human resources 

AI in sales and customer service

Infuse AI capabilities throughout your CRM with your company's data, from sales to customer service, while ensuring data security.

Explore AI for sales and customer service 

AI in marketing and commerce

Implement AI-driven strategies across all your digital channels, from marketing to merchandising.

Explore AI in marketing and commerce 

AI in IT and platform

Empower IT to extend your SAP solutions with AI capabilities for faster, better decision-making throughout the organisation.

Explore AI for IT and platform 

AI in industries

Put AI and machine learning to work in your industry to manage complexity, overcome challenges, and modernise your business.

Explore AI for industries 

Explore our latest AI innovations

Revolutionise your business with generative AI innovations from SAP.

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SAP transforms Joule with collaborative AI agents

Joule—SAP’s AI copilot—will be infused with multiple autonomous, collaborative AI agents that work across the business to deliver connected, cross-enterprise outcomes. These AI agents will help organisations unlock massive productivity gains.

Learn more about collaborative AI agents 
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Upcoming AI innovations

Our AI solutions help your business become more adaptive so you can deliver real-world results – whether it's turning rigid processes into perceptive workflows, fragile supply chains into proactive ecosystems, or generic interactions into personalised experiences.

Explore our upcoming innovations 

SAP Business AI Customer Spotlight: Women’s Tennis Association (WTA)

Developing AI-powered solutions to enhance performance and safe-guard the health and well-being of WTA Tour players

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The WTA and SAP have embarked on a journey to develop a state-of-the-art ‘Player Scheduling Zone’ to enable players to Bring out their Best.  With customisable features and tailored reports, the scheduling zone will:

  • Optimise playing and training schedules across the globe 

  • Receive detailed reports on impact of travel + play aided with recovery strategies

  • Minimise injury risk through analysis of medical records

Learn more about the WTA x SAP Partnership 

See how more customers are succeeding with SAP

75% reduction in time spent on expenses

Explore how Chobani uses SAP Business AI in SAP Concur solutions to fully automate their expense processes.

Watch the customer video 

80% increase in automatic cash processing

Learn how Accenture transformed its lead-to-cash processes with ready-to-use AI.

Read the customer story 

Building a skills-based organisation

Hear how Delta Air Lines is working to create personalised talent experiences with the AI-driven talent intelligence hub.

Watch the customer video 

1.6 terabytes of historical game data analysed

See how Team Liquid is igniting change in their gaming strategies and gaining a significant competitive advantage using an AI draft bot enabled by SAP Business AI.

Read the customer story 

Significantly reduced planning process times

See how Henkel uses SAP BTP solutions and AI to enhance resiliency across its value chain, enabling far more efficient global campaigns.

Watch the customer video 

Enabling a future ready workforce

More than a game; it's a team effort. See how FC Bayern uses SAP Business AI in SAP SuccessFactors to elevate its HR processes.

Watch the customer video 

Automating processes to build the future workplace

See how Piller Blowers & Compressors uses SAP BTP and SAP Business AI to create a centralised digital hub and automate processes.

Watch the customer video 

Leveraging AI for inclusive recruitment and personalised learning

Learn how Darussalam Assets is using SAP SuccessFactors solutions and SAP Business AI to strategically align HR processes, technology, and data-driven insights to manage its extensive cross-industry workforce.

Watch the customer video 

Frequently asked questions

Artificial intelligence (AI) is a system that is able to perceive its environment and take actions to maximise the chance of successfully achieving its goals as well as interpret and analyse data in such a way that it learns and adapts as it goes.

Generative AI is a form of artificial intelligence that can produce text, images, and varied content based on the data it is trained on.

The lead-to-cash process covers all activities related to marketing and selling products and services, managing and fulfilling sales orders, providing after-sales services, and finally, invoicing customers, managing accounts receivable, and collecting payment. It also covers the management of customers and channels as foundational elements of the process.

 

The process varies mainly based on the type of customer (such as B2B versus B2C), the channels through which the products and services are being offered (such as direct sales, digital commerce, and physical stores), and the type of products and services that are sold (such as simple, tangible products, configurable products, engineered products, intangible products, one-time or recurring services, complex solutions, or projects).

The design to operate (D2O) process includes the entire lifecycle of products in an end-to-end, connected, and interoperable supply chain process from how a product is designed, planned, manufactured, delivered, to how it operates and is maintained.

 

The planning stage of the process involves defining supply chain, manufacturing and service-fulfilment strategies; planning demand, inventory, and supply; aligning plans through sales and operations planning; and finally, managing supply chain performance. The planning process culminates in the initiation of operational procurement.

 

The production stage of the process includes production planning, production operations, quality management, and production performance management – for both tangible and intangible goods.

 

The delivery-and-fulfilment stage of the process differs for tangible goods versus services. For tangible goods, it covers inbound or outbound deliveries in any context as well as order promising, warehouse and inventory management, dock and yard logistics, transportation management, and logistics performance management. For services, it involves service planning and scheduling, service execution and delivery, and service performance management.

 

The process concludes with enabling and foundational activities, such as data management, collaboration, identifying and tracking material, and sustainable manufacturing operations.

The source-to-pay (S2P) process includes all activities associated with managing the comprehensive sourcing and procurement of goods and services. It starts with procurement planning and managing spend, followed by sourcing and supplier selection, negotiating and managing supplier contracts, and preparing and executing operational procurement. The next steps are goods receipt, initiating potential returns and claims, processing supplier invoices and accounts payable, including final payment to the supplier, and managing supplier data.

 

The source-to-pay process varies mainly based on the type of product or service being purchased. Variations of S2P cover, for example, procurement of indirect and direct products, services, and solutions (such as a combination of products and services), as well as field service materials.

The recruit-to-retire (R2R) process includes all activities associated with hiring the internal and external workforce and managing their lifecycle in the organisation. It involves strategizing and planning human resource requirements, identifying and onboarding new talent, developing talent to enable growth, and retaining talent through appropriate reward-and-recognition strategies, as well as managing all recurring and administrative tasks throughout the workforce lifecycle. The latter includes the management of workforce-related data and lifecycle events such as promotions, relocations, or final offboarding, managing travel and expenses, and periodic payroll and expense payments.

 

The R2R process will vary depending on whether internal employees or the external workforce is being managed. The entire travel-to-reimburse process is embedded within R2R as well.