SAP Fieldglass Contingent Workforce Management

External workers help build a strong, scalable workforce. Centralize visibility and control to find and manage top talent.
SAP Fieldglass Contingent Workforce Management on a desktop

Optimize contingent workforce management to better navigate volatility

To thrive during constant change, you need to find the right talent fast, engage the best workers, manage their progress and payments, and complete offboarding and analysis. One cloud-based application that integrates with your technology platform can help you achieve this.

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Manage the complete lifecycle of your contingent workforce from requisition and engagement to offboarding and evaluation with the SAP Fieldglass Contingent Workforce Management application.

  • Cloud deployment
  • SAP Business AI and machine learning to source and select candidates faster
  • Centralized processes for holistic visibility, collaboration, and control
  • Powerful reporting and analytics for informed decisions and strategies
Transform External Workforce Management

Learn realistic ways to optimize your external workforce program with AI.

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Key benefits

Create workforce capacity on demand

Source top-qualified candidates at optimal rates with features such as a candidate portal, talent pools, advanced comparison tools, and a mobile app.

Manage your way to the best results

Achieve external workforce goals by quickly approving requisitions and securing candidates – and helping ensure workers are meeting managers’ expectations.

Take proactive control of risk and compliance

Boost security with automated labor rates and tenure in 190 countries, invoice accuracy and compliance, and tightly controlled onboarding and offboarding.

Key features

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Top talent sourced quickly to meet market demands

  • Select the best sourcing channels and classify workers correctly with a decision wizard and other tools

  • Create custom templates to specify job descriptions, qualifications, pay rates, and more

  • Target preferred managed service providers and suppliers with configurable distribution and tiered posting

More qualified candidates for every role

  • Accelerate resume screening by using machine learning and AI to compare candidates side by side

  • Drive compliant offer negotiations within the application to optimize pay rates

  • Verify licenses, certifications, and training requirements are met before new talent starts a job

Centrally managed processes with strict security

  • Onboard and offboard workers with background checks, security IDs, and access restrictions

  • Minimize organizational risk through automated oversight and compliance

  • Unify processes and data in one system integrated with your ERP to increase visibility, collaboration, and control

Streamlined payment, evaluation, and reports

  • Produce pro forma invoices for streamlined reconciliation and settlement aligned with defined terms

  • Guide future hiring with integrated evaluation and feedback tools

  • Improve performance and increase value with advanced analytics to assess workforce data

Workforce optimization with next-gen AI

Watch this webcast to learn how an AI-enhanced VMS can boost workforce agility.

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See how customers are succeeding with SAP

A single 360° solution that does it all

SAP can help you initiate, engage, manage, and complete all projects with contingent workers with one cloud-based solution.

Initiate projects with contingent workers quickly and meet market demands with the help of job templates, support tools, automated approval processes, and premier MSPs.

 

Create requisition: Create a new requisition from an existing template and use rate cards to ensure all bill rates are enforced.

 

Collaborate and approve: Communicate with internal stakeholders to nail down the details of the requisition. Grant approvals only when compliance and governance standards are met.

 

Post requisitions: Send requisitions that are configured by position, unit or labor category to direct sourcing platforms and/or an MSP. Target the most appropriate vendors first.

Engage the best candidates for every job posting; interview, evaluate, and negotiate offers, all in one solution.

 

Receive candidates: View potential candidates according to their status - active job seekers, active workers, workers reaching the end date of their current engagement, and workers in a talent pool.

 

Evaluate and select candidate: Evaluate resumes that machine learning has ranked according to their match with the requisition. Schedule interviews integrated with Microsoft Outlook.

 

Negotiate and finalize: Consult real-time labor rates for rate guidance and use built-in tools to streamline back-and-forth communication during negotiation.

Manage your entire global workforce, including onboarding, timesheet approval, and invoicing, within a single, centralized system.

 

On-board workers: Automatically initiate onboarding tasks like administering security IDs and access to systems. Third party vendors facilitate background checks.

 

Track timesheets: Keep pace with the time and allocated hours that workers enter via desktop or with a mobile application.

 

Track invoices and payments: Automatically generate invoices based on approved timesheets and view remittance details.

Complete the engagement by offboarding and evaluating the performance of all your contingent workers using automated processes. Review analytics and rate vendor performance.

 

Offboard workers: Automatically terminate access to systems and promptly retrieve company assets to minimize security risk.

 

Evaluate workers and vendors: Evaluate workers with a star rating and/or flag as 'do not re-hire' to prevent rehiring. Give vendors your performance feedback on workers and the service provided.

 

Review analytics: Determine vendor performance with automatically generated KPIs, such as response time, cycle time, and hire rate.

Technical information

Use SAP Business Technology Platform with this cloud solution to gain visibility, extend applications, and integrate your source-to-pay processes.

Visibility

Unlock spend data with solutions that deliver total spend visibility, aid in planning and forecasting, and connect critical data from SAP and third-party sources.

Extensibility

Customize and extend the value of spend management solutions by eliminating inefficiencies, building new apps, enhancing existing apps, and providing personalized experiences.

Integration

Centralize data, remove silos, and create a connected enterprise with integration solutions from SAP, streaming your source-to-pay process with prebuilt connections.

Data security

Help protect confidentiality and data integrity.

Business process security

Support compliance with regularity requirements.

Risk and threat mitigation

Drive continuous improvement across your operations.

Cloud delivery operations

Enable a smooth transformation while meeting security and compliance requirements.

Resources

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A Market Leader in vendor management systems (VMS)

Discover why Ardent Partners named SAP Fieldglass solutions a Market Leader in its 2024 VMS Technology Advisor report.

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The business impact of the external workforce

Learn the drivers behind the growth of the external workforce from an Economic Impact report on contingent talent management.

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Strategic workforce planning amid labor shortages

Dive into a Harvard Business Review Analytic Services report on creating an effective workforce strategy fit for the future.

Get started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Frequently asked questions

Contingent workforce solutions are software programs that are built to orchestrate the following key steps for managing flexible labor:

  1. Initiate requisitions – Efficiently collaborate on requisitions and distribute to vendors.
  2. Engage candidates – Receive candidates and streamline vendor negotiations.
  3. Manage work – Onboard workers and automatically generate invoices and payments.
  4. Complete – Promptly offboard workers and evaluate worker and vendor performance.

The SAP Fieldglass Contingent Workforce Management solution has three main purposes, all intended to help you:

 

1. Create workforce capacity on demand:

  • Around 60% of customers identify a candidate in three days or less.

  • Real-time market data delivers an average of 2% savings on labor rates.

  • Mobile app lets managers interview and hire contingent workers from anywhere.

2. Manage your way to the best results:

  • On average, requisitions get approved in half a day.

  • Suppliers provide candidates within six days, on average.

  • 98% of external workers meet hiring managers’ expectations.

3. Take proactive control of risk and compliance:

  • Automation of labor rates and tenure is enabled in 190 countries.

  • 99% of customer invoices are accurate and compliant.

  • Airtight on- and off-boarding processes strengthen security.

Integration with other ERP and procurement tools – SAP Fieldglass solutions build, own, and maintain integration with other SAP solutions such as SAP Ariba solutions, SAP SuccessFactors solutions, and SAP S/4HANA. The tools are also deeply integrated with key digital partners such as DocuSign. This results in greater efficiency for our customers’ IT departments, as well as reduced cost of ownership by removing the need to contract with system integrators and consulting firms.

 

Configurable systems and self-service administration tools – The intelligent configuration manager tool is comprised of five components: integration tools, partner management, single sign-on, publish and subscribe framework, and implementation tools. The components allow for a reduction in demand for IT resources, leading to improved efficiency. Additionally, the functionality decreases the amount of time it takes to process data and increases data accuracy by removing the chance for errors introduced by manual entry.

 

Global support – SAP Fieldglass solutions include localized employment rules and tax tables for 190 countries and 21 languages. Our customer support is also fluent in 21 languages to address tech support needs.

 

Comprehensive customer support – From program kickoff through ongoing support, SAP offers an expert team to make sure that our tools deliver value to customers every day. SAP support experts help ensure that each customer is increasing the value of their implementation to their company.

 

Self-service IT tools – IT departments are regularly required to switch out certifications for single sign-on and other licenses. SAP Fieldglass solutions make it easier for IT departments to manage these tasks using self-service tools, reducing the need to submit help tickets and wait for weeks for the change to take effect.

Support for unique worker scenarios – Some industries have external workers in their facilities who can perform a variety of tasks. Activities during the day may include welding, pipe fitting, or even overseeing the work of others. For these workers, the pay rate will depend on the type of task performed. SAP Fieldglass Contingent Workforce Management accommodates the many different pay rates that correspond with the many different tasks these workers will perform daily.

 

Team-based management and approval workflows – Some companies will staff entire working groups as a crew or gang. This is especially prevalent in railroad companies, which will hire repair crews in this way, or consulting firms that have a team of resources working on a single customer-facing project. The review and approval of the worksheets for the group can be performed within SAP Fieldglass Contingent Workforce Management.

 

User- and line-of-business-based visibility – Customers can suppress or restrict select fields based on category of spend to simplify workflows and reduce errors. For example, the “Travel Time” field is frequently not needed and can be removed from a workflow. Another example is that the “Per Diem” field can be locked within a particular workflow so that the hiring manager is unable to edit it. Additionally, reporting visibility and analytics can be driven by the user and line of business. For example, a hiring manager may need access only to their workers and projects, while an executive will need visibility into the contingent workforce across the enterprise.

 

Working with sensitive materials – Many of our customer industry sectors, such as pharmaceuticals and financials, are highly regulated and risk averse. This includes a high level of oversight and detail for documentation. For example, security certifications are essential during clinical trials. SAP Fieldglass solutions (SAP Fieldglass Contingent Workforce Management and SAP Fieldglass Services Procurement) can capture security certifications for external workers.

 

Global tax engine, translations, pay and rate rules engine, tenure management, and invoice format compliance – Global corporations use contingent workers in countries around the globe. SAP Fieldglass Contingent Workforce Management is a global application that can accommodate local needs through its tax engine, translations, pay and rate rules engine, tenure management, pay parity, and invoice format compliance. As a result, global corporations can deploy across their company and be assured that the application will function for the various parts of their business, regardless of where it is located.

 

Tracking employees with a security ID – SAP Fieldglass Contingent Workforce Management maintains an ID for each worker that enters the customer database. Onboarding, offboarding, and historical data can be linked to a security ID, offering a variety of benefits, including the ability to track rehire eligibility status. This prevents a hiring manager from inadvertently bringing a contingent worker on board who was formerly flagged as a “do not rehire” under a different hiring manager or division.