SAP CX AI Toolkit features

E-commerce management

Using AI tools to create rich, discoverable content and automate tasks, you can transform your online business.

Simplify product management with AI-generated descriptions and attributes
Enhance customer experience with visual product search and conversational AI
Create and edit product images to showcase your offerings
Craft compelling product content, from eye-catching banner text to engaging social media posts

Using generative AI to personalize customer experiences and streamline query resolution, the toolkit can help you optimize sales productivity.

Use AI to personalize prospecting emails and generate discovery questions
Gain instant insights with AI-summarized sales opportunities and account overviews
Make follow-ups more efficient with automated meeting summaries and email drafting
Access critical information on demand with intelligent Q&A
Understand your customers better with comprehensive, AI-generated profiles

Using intelligent support solutions, your team can elevate customer service and deliver on your brand promise.

Stay organized with AI-composed case overviews and account summaries
Never miss a beat with AI-drafted follow-up emails and meeting recaps
Build a robust knowledge base with AI-assisted article creation
Find answers fast with intelligent Q&A for all service-related queries
Provide personalized support using AI-generated customer profiles based on comprehensive data

Learn how SAP Business AI helps improve decision-making and personalized interactions.

Using custom AI tools, you can build intelligent workflows tailored to the way your business works.

Find out about changes and updates in the latest release of SAP CX AI Toolkit.

View the road map for SAP CX AI Toolkit. Explore planned innovations and future features.