Human capital management (HCM) software

Drive the success of every employee and achieve organisational agility with a global, AI-enabled HCM software suite.
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A cloud HCM suite that changes the way you work

When your people operate at their best, so does your business. Built for the cloud, the SAP SuccessFactors HCM suite utilises AI to help you optimise the way employees work, managers manage, and organisations adapt.

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Improve every employee experience, workforce decision, and people process across core HR, talent management, learning, and analytics.

  • Enable people to work faster and smarter with AI for HR self-service, learning, performance, and more

  • Identify the right talent from a single source of people and skills data for HR and your entire business

  • Maintain compliance and adapt to local business requirements with built-in legal and regulatory updates

  • Accelerate time to value with HR best practices and a global partner network

Core HR & payroll

Support your employees wherever and however they need to work with global solutions for core HR, payroll, time tracking, benefits admin, HR service delivery, and more.

Talent management

Adapt quickly to address any skill gaps with powerful software for talent intelligence, recruiting, onboarding, performance, compensation, learning, succession, and development.

Employee experience management

Help employees do and be their best. Give them easy access to what they need at work, listen to their feedback, and keep them engaged with exceptional employee experiences.

HR analytics and workforce planning

Improve company-wide performance and decision-making with data-driven people insights, workforce planning tools, and AI-driven recommendations.

Sales performance management

Maximise sales performance with effective sales planning, automated processes, and impactful incentive compensation management.

AI for human resources

Tap the power of AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.

The Future of AI for Talent Management

Put AI at the center of your people strategy. Hear from experts and see a demo.

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Hear from our HCM software customers

Building a technology foundation to deliver beauty innovations for a better world

Learn how Shiseido's 'people first' philosophy powers it to be a true global beauty company with SAP SuccessFactors.

Mastering the use of AI in HR for inclusive recruitment to personalised learning and development

Explore Darussalam Assets’ AI journey with SAP.

Driving engagement and strengthening the Team behind the Teams in Black

Learn how New Zealand Rugby Union Incorporated (NZR) implemented SAP SuccessFactors to unify and streamline HR functions and align them with its cultural values.

Reenergizing the employee experience and workplace with modern HR capabilities in the cloud

Learn how AusNet transformed its HR operations to focus on employee experience to better support an agile workplace and meet employees' needs.

Let AI do the little things, so employees can think big

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We’ve built AI-enabled processes into our HCM software to help improve the employee experience and guide decisions across the employee lifecycle—from recruitment through succession planning.

Explore our HCM software innovations

AI-enabled career experience helps employees develop skills with confidence

Give employees insights into current career and growth opportunities with our new SAP SuccessFactors Career and Talent Development solution.

New Business AI capabilities help boost efficiency and employee productivity

Empower your employees and managers with new AI features spanning learning and development, talent acquisition, HR operations, and more.

New and improved people profile gives employees a one stop shop

Make it quick and easy for employees and managers to find employee data and AI-generated insights with the newly refreshed experience and detailed views.

Explore research and best practices from HR experts

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HR's role in unlocking organizational growth

Discover how HR leaders are integral to the success of fast growing organizations with the latest research from Oxford Economics.

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Is AI right for your HR organization?

Learn how to use AI in HR effectively and ethically to improve the employee experience and HR operations.

Driving growth by developing skills

See how Erie Insurance transforms their talent management with SAP SuccessFactors.

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What are experts saying about our HCM solutions?

Talent management best practices for HR and IT

Discover how growth-focused companies are putting AI and the cloud at the forefront based on the latest research from Oxford Economics.

SAP is named a Strategic Leader in Fosway 9-Grid Cloud HR report

See why Fosway Group placed SAP as a Strategic Leader across cloud HR and payroll, talent and learning management, employee experience, and people analytics.

HR takes the lead: Strategies for growth-focused organizations

Explore IDC research insights into the strategies and challenges of midsize HR leaders and how the right technology solutions can help them achieve their goals.

SAP is named a Leader for cloud HCM suites

Find out why Gartner® named SAP as a Leader in its 2023 Magic Quadrant™ report for cloud HCM suites.

Frequently asked questions

Human capital management (HCM) is the set of practices and software used for recruiting, managing, and developing an organisation’s human capital—aka its workforce.

A human resource management system (or HRMS) is used to digitalise, automate, and centralise core HR processes, such as employee data storage, benefits administration, time and attendance, and payroll. An HRMS also provides talent management capabilities such as recruiting, onboarding, performance management, goal planning, learning and training, compensation, and succession planning. HRMS and HCM software are often used interchangeably.

AI in HR is used to streamline and automate HR processes across the employee lifecycle—from recruitment, hiring, and onboarding through talent management, learning, and performance.

SAP SuccessFactors HCM is a suite of cloud-based HCM software applications that supports core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management. The suite provides individualised experiences that keep employees happy, productive, and engaged. Launched in 2001 and part of the SAP family since 2012, SAP SuccessFactors solutions are used by more than 290 million users in more than 200 countries and territories around the world.

SAP HR was a key module in the SAP ERP application that provided comprehensive support for HCM. Now, SAP HR has evolved into SAP SuccessFactors HCM – a cloud-based suite of HR solutions that put employees first. These solutions include a powerful HR information system as well as tools for employee experience management, onboarding, learning, performance management, succession and development, people analytics, and much more.

SAP SuccessFactors HCM includes cloud HCM solutions in four key areas:

  1. Employee experience management – including a wide range of employee surveys, feedback analysis, and guided action
  2. Core HR and payroll – including a powerful HR information system, payroll software, self-service HR, time and attendance, and more
  3. Talent management – including solutions for recruiting, onboarding, learning, performance management, compensation, and more
  4. HR analytics and workforce planning – including AI-powered people analytics, scenario modelling, what-if analysis, and strategic workforce planning

There is a wide range of training and certification options on SAP SuccessFactors solutions for SAP partners and customers to explore. SAP Learning Hub provides customer- and consultant-level courses in e-learning and digital handbook formats, including learning rooms, live sessions, and hands-on learning workshops. Courses on SAP Learning Hub range from payroll, compensation, and performance to people analytics, HR reporting, and much more. For implementation and application consultants, academy training courses for SAP SuccessFactors solutions teach the skills necessary to perform system configuration and implementation. They also offer prerequisite training for the associated certification exam.