SAP Build Process Automation

A typical scenario is the digitalization of a paper-based process that precedes a transaction in a business application. Think of field workers who take notes on their tour and then enter these into a business application on their return to the office, for example, to trigger a service order. Digitalizing this process using a mobile device to enter these notes directly into the business application means the field workers can spend less time on back-office tasks and more time in the field. Also, that service order is triggered right away, speeding up cycle time.

Another classic automation scenario is the digitalization of a semiautomated process. Consider purchase requisitions that are sent to the approving manager through e-mail. They may be sent back and forth for clarification, get stuck in overflowing in-boxes, or, if additional approvals are required, get forwarded to the correct approver. Unfortunately, this is an error-prone process, with uncertain cycle times, and one that can be hard to audit.

A clearly defined digital process flow helps you collect the required information and follow business rules to route to the correct approvers, accelerating cycle times and improving governance. If the digital purchase requisition process is integrated with the procurement application, the approval can automatically trigger the purchase order without requiring the requestor to enter the information again.