SAP Service Cloud
What is SAP Service Cloud?
SAP Service Cloud is a customer relationship management (CRM) solution that offers AI tools to enhance customer service, including omnichannel service, agent experience, and case management.
With intelligent customer service, you can:
Accelerate issue resolution by connecting customer service management across the enterprise
Increase customer service efficiency with AI-driven insights, recommendations, and automation
Improve accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution
Let business users adapt to evolving customer service needs by modifying the solution with low-code and no-code development
SAP CX + ERP integration
Learn the secret to 726% ROI with insights from ESG, Carhartt, and SAP during our webcast on January 30.
Key features
AI for customer service
Embedded AI tools help you increase productivity, cut costs, and improve customer satisfaction.
Customer service agility
By staying agile in changing situations, you can quickly adjust your customer service when needed.
Connected enterprise
Breaking down system silos and activating your entire enterprise can help you speed up issue resolution and deliver on your brand promise.
Omnichannel service
By providing fast, reliable, and personalized service across channels, you can increase customer satisfaction and keep them coming back for more.
Agent experience
With fast access to the right information and insights, your service teams are well-positioned to increase first-contact resolution rates and boost customer satisfaction.
Case designer and case management
The right tools, information, and support can help your agents resolve customer service issues quickly and effectively to build relationships that last.
Service management tailored for utilities
Enhance your customer service processes with a comprehensive solution that meet utilities industry needs.
40% less time spent on complaint tickets within one year
Understand how Hormann is integrating sales and service processes with its ERP system to support dealers, architects, and consumers.
360-degree visibility of customer interactions
See how Bosch Automotive Aftermarket unified service processes to deliver outstanding service levels.
25% rise in customer inquiries managed by service agents
Learn how Stadtwerke Bielefeld was able to handle customer inquiries faster and more efficiently with SAP Service Cloud.
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Business analyst in the computer software industry
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Sales executive in the software services industry
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Consultant in the IT services industry
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Business development executive in the engineering and manufacturing industry
Take an interactive product tour
Explore key customer service management features with embedded AI technology that help you deliver efficient and personalized customer service.
SAP Service Cloud is recognized with industry awards
Build a business case
AI for customer service
Discover how AI can revolutionize customer service by improving efficiency, productivity, and personalization to enhance satisfaction and bridge knowledge gaps.
Unlocking the potential of customer service
Discover three key levers that enable customer service to drive business growth in this report developed by Economist Impact and sponsored by SAP.
The state of customer service
Uncover how technology can help you win trust and meet brand promises while running profitable customer service operations.
See what analysts are saying about SAP Service Cloud
A fresh approach to B2B sales and service
Explore the challenges that sales and customer service leaders face today, and the capabilities needed to transform how they sell and service their customers.