Service management
Integrated services are a vital, vibrant part of your business’s future
Continuous delivery of service experiences inspire loyalty and grow revenue and margins while reducing your environmental impact.
It’s time to get serious about services
Inspire customer loyalty by continuously delivering a proactive, immersive service experience. Learn how to stave off commoditization and make sustainability a differentiator by replacing one-time product sales with ongoing, efficient servitization models with a boost in asset performance to improve both output and environmental impact.
Reinvent service models
Grow revenue by delivering innovative service offerings and delivering your products to customers as a service.
Deliver service precision
Reduce costs and improve your customer experience by optimizing and mobilizing resources for efficient service delivery.
Revolutionize equipment performance
Increase business performance and extend equipment life through technology-fueled proactive service and optimization.
Explore service management solutions from SAP
A service transformation that delivers strategic and operational goals is brought to life with service management software from SAP.
Offering and sales
Extend your commercial service offerings with enhanced subscription management throughout the subscriber lifecycle – from quotation to payments and everything in between.
Service contract management
Deliver customers the same great experience, whether you’re fulfilling a single service or a complex bundled offering. Fulfill contractual agreements with the right mix of materials and human resources, and use logistical and financial insights to lower costs.
Customer engagement
Provide great omnichannel service experiences with a user-friendly agent workspace that connects channels, data and tools. Speed up issue resolution with cross-departmental case management that applies the right expertise to resolve customer issues.
Asset performance and predictive service
Optimize outcomes with asset strategies based on failure mode and effects analysis and reliability-centered maintenance. Determine an equipment’s failure curve based on calculated probabilities and estimate the remaining useful life.
Service and spare parts planning
Make sure you have the right spare parts in the right amounts on hand at all times. Integrate and run more efficient processes for planning, procuring, fulfilling, and storing spare parts and materials to optimize their usage and availability.
Optimized scheduling and dispatching
Schedule, dispatch, and track jobs and workers in real time based on a Gantt chart or map view. Use AI to automate service processes, streamline staff planning, and increase customer satisfaction.
Mobile field service execution
Empower field workers with intuitive mobile solutions to be more agile and responsive. Provide offline access to customer and job information to allow technicians to perform their jobs without interruption or delay.
Field service partner management
Grow your workforce from your trusted network of service professionals. Give service partners the access they need to manage technicians, track job orders, and provide feedback through an online portal designed for service partners.
Customer returns and repair services
Transform customer returns and repair services by connecting accurate customer contract and product warranty information to customer service, returns logistics, repair work, and customer billing.
Billing, accounting, and profitability management
Run fast, highly automated corporate accounting processes. Drive service profits for overhead cost management, product costing, and profitability analysis.
See how customers are succeeding with SAP
See what analysts are saying about service management
Embracing AI in service maintenance
See how AI and generative AI help the aftermarket service and asset management industry accelerate innovation and action in this IDC Q&A.
Accelerating Business Growth in the Service Economy
Learn how technological advancements, evolving customer preferences, and service-oriented economies are driving business change.
Inspiring customer loyalty and driving growth
Read this white paper by IDC for how to establish a service life cycle that inspires customer loyalty and drives business growth.
See how service management solutions from SAP can help your industry
Consumer products
Read how to exceed diverse consumer expectations with dynamic, connected, and trusted services.
Industrial manufacturing
Learn how to protect operations and create revenue streams with dynamic, sustainable services.
Utilities
Download the brief and learn how to build new business models based on connected services.
High tech
Read how you can expand revenue potential and build customer loyalty with dynamic and connected services.
Automotive
Access the brief and learn how to unlock brand value with mobility services that reflect evolving customer preferences.
Build a business case
Asset and service management conference
Join us in Portugal and learn how to optimize asset and service management.
Serve your customers better with “servitization”
Learn how services can help you achieve your sustainability goals, differentiate in the market, and deliver exceptional customer service.