Service
Breaking through aftersales service silos profitably
SAP S/4HANA Cloud Private Edition helps connect service management with every part of your business, increasing your value to customers.
Offer complex customer quotes and manage service agreements and service plans
Leverage a modern user experience to handle processes related to your install-base customers’ equipment, including return logistics and repair activities
Generate real-time profitability details and revenue recognition for your service business
Quotes, contracts, and service plans
Offering complex customer quotes that lead to service contracts and plans for your install-base customers
Resource-related quotes
Simulate the cost of services and parts to create an accurate quote that includes cost-plus billable maintenance.
Customer equipment
Track a product’s history, including sales, installation, logistics, and service activities.
Service plans, service contracts, and billing
Automate the creation, planning, and pricing of service orders based on price and contract-related service level agreements.
Proactive alerts for contract and order insights
Help ensure timely renewal of expiring service contracts and execution of overdue service orders.
Enablement of various service processes
Modeling various service offerings – from field service to in-house repair – covering return logistics and global intercompany arrangements
Returns, service, and repair planning
Prepare for customer returns, chargeable diagnosis, and in-house repairs with integrated service billing.
Intercompany service orders
Cascade each customer service order to a subsidiary specialized for the work, and settle internal costs appropriately.
Credit checks on service quotations and orders
Minimize financial risks by performing credit checks along various points of your organization's policies and processes.
Subscription order management
Manage various subscription business models for customer equipment, including metering and revenue sharing with partners.
Margin analysis reports and revenue recognition
Designing real-time reports on profitability and automating accurate revenue recognition for your service business
Margin analysis
Analyze revenue, cost, and margin at any level of granularity with embedded analytics.
Revenue recognition
Track consistent revenue recognition for various methods, according to your accounting requirements.
Granular cost and service plan and actuals
Baseline cost and revenue plans, and track ongoing changes for each service order.