Transform field service and asset management
What is SAP Service and Asset Manager?
SAP Service and Asset Manager is an intuitive mobile app running in the cloud that helps you maintain sustainable, risk-resilient operations by enabling field technicians to access, capture, and work with asset and operational data on their devices.
Get mobile access to context-rich visualizations that allow field workers to see, record, and update data for maintenance and field service execution.
Increase productivity with a mobile asset and service management app that helps minimize the time, effort, and cost involved in maintenance and field service execution
Connect your technicians in the field to the back office with online and offline access to the information they need to complete jobs faster
Reduce processing times and increase asset availability with streamlined asset maintenance and service processes accessed on a mobile device
Minimize your cost of ownership and streamline administration with a cloud-based mobile app that supports multiple lines of business with a harmonized persona-based approach to govern secure data access
Key benefits
Give users the flexibility to access data and perform tasks from anywhere
Help technicians complete tasks faster with real-time access to asset data, work orders, and documentation from their mobile devices.
Improve the accuracy of captured data
Reduce paperwork and time spent on administrative tasks with mobile workflows that guide technicians step by step through the required procedures.
Address maintenance needs to avoid costly downtime
Remotely perform diagnostics even when working offline, and facilitate seamless collaboration among technicians, supervisors, and back-office teams.
Key features
Tailored mobile user personas and experience
Enable supply chain management processes via mobile user personas.
Support maintenance, inventory, work clearance, and field service management processes.
Deliver mobile user experiences designed to meet the needs of your workforce and drive productivity.
Seamless integration and configuration
Execute tasks more efficiently using native integration with SAP enterprise systems (SAP ERP and SAP S/4HANA).
Configure your mobile application in a cloud-based editor using SAP Business Technology Platform mobile services.
Get ready-to-use, extensible applications for iOS, Android, and Windows.
SAP Dynamic Forms
Create and manage forms using a low-code/no-code form designer.
Capture form data from a web browser or SAP Service and Asset Manager online or offline.
Update data captured in your SAP ERP or SAP S/4HANA back end.
See how our customers are succeeding with SAP Service and Asset Manager
Maintaining compliance during Ex/ATEX inspections
Discover how Spirit Energy uses SAP S/4HANA integrations to digitally manage inspections and comply with international standards.
Delivering maintenance 4.0 with SAP
Discover how Hungrana outperforms competitors through a relentless focus on operational excellence and product quality.
Serving 500,000 travelers daily
Discover how Danish State Railways (DSB) serves travelers better by boosting the efficiency of maintenance staff and improving employee satisfaction.
Increasing train capacity by 30%
See how the biggest rail infrastructure operator in Austria is working with SAP to digitalize operations and increase train capacity by 30% over seven years.
See what analysts are saying about SAP
Taping into new revenue and driving sustainability
Learn how you can sharpen your competitive edge and achieve your sustainability goals with product-as-a-service models.
Inspiring customer loyalty and driving growth
Read this white paper by IDC for how to establish a service life cycle that inspires customer loyalty and drives business growth.