Artificial intelligence meets customer experience
See what you missed at the SAP Customer Experience LIVE 2024. View the full recording to:
Improve your customers’ experiences with generative AI and SAP CX
Access the full potential of your SAP solutions through integrated SAP CX and SAP ERP
Gain invaluable insights from peers regarding AI-powered innovations, growth strategies, and experiences with SAP CX
Get more out of your SAP CX LIVE experience
Watch customer spotlight sessions, product demos, and product direction videos—all available on demand.
Partner announcement: Gainsight
Learn about Gainsight’s strategic partnership with SAP.
CX customer spotlight: Online Metals
Discover how Online Metals creates a consumer-grade B2B e-commerce and marketplace experience for cut-on-demand metals and plastics.
SAP CX Portfolio Vision
Discover how SAP's comprehensive CX portfolio connects front-end experiential data with back-end operational insights to deliver seamless, end-to-end customer experiences.
Product direction: SAP Business AI
Learn how SAP Business AI can help you make smarter decisions and create more personalized customer interactions.
SAP Commerce Cloud: Building your B2B portal
Learn how to streamline your client interactions and improve information access.
Product direction: SAP Commerce Cloud
Explore SAP’s AI-driven commerce capabilities and guiding principles, and get a sneak peek into the future of SAP Commerce Cloud.
SAP Emarsys Customer Engagement: Optimizing your marketing automation
Explore the platform's advanced automation, AI-driven insights, and seamless integration capabilities.
Product direction: SAP Emarsys Customer Engagement
Learn about the latest industry trends, success in delivering personalized experiences, and exciting AI-driven innovations and future roadmap developments of SAP Emarsys Customer Engagement.
SAP Service Cloud: Elevating your customer service
Learn how to enhance your support quality and boost your customer satisfaction from first contact to resolution.
Product direction: SAP Service Cloud
Discover current industry challenges, guided principles of SAP Service Cloud, and upcoming roadmap enhancements that elevate service delivery.
SAP Sales Cloud: Streamlining your sales process
Explore see key capabilities that can boost your efficiency and drive results from lead, to opportunity, to closed order.
Product direction: SAP Sales Cloud
Explore current market trends, strengths and successes of SAP Sales Cloud, and our forward-thinking roadmap.