SAP MaxAttention
Count on premium-level engagement and personalized service
Move business-wide, transformational change from boardroom plans to business reality with a tailored, premium experience.
Optimize your business and encourage innovation with help from SAP Advisory Services
Set the foundation for your intelligent enterprise
Realize the full potential of your intelligent enterprise vision with on-site, premium access to trusted SAP experts, tools, and methodologies that can help deliver your expected outcomes successfully with SAP solutions.
Holistic engagement with a single point of contact across all services and clear guidance and governance
Comprehensive portfolio with new and enhanced services to deliver value across your business from idea to operations
Complete coverage for all SAP products and deployment models (on premise, cloud, hybrid)
Services can be tailored to customer needs and be delivered on-site and off-site
One SAP leadership team across all SAP services
With a holistic engagement model, we present ourselves with one face and one set of clear responsibilities.
Enterprise architect (EA)
The EA helps translating your business strategy into SAP solution road maps and design the transition plan. Throughout the engagement, the EA contributes to your architecture governance body and provides a consistent architecture advisory experience across all involved SAP experts. The EA also owns the architecture point of view, which helps define and optimize your solution landscape and IT operations to derive your to-be IT architecture.
Lead technical quality manager (LTQM)
The LTQM covers primarily the IT architectural aspects of your engagement with a clear focus on system reliability, security, scalability, data integrity, and high performance across all SAP products. The role is supported by SAP Mission Control Center, which provides safeguarding plans for ongoing projects and helps ensure operational readiness and smooth go-lives.
SAP Transformation Hub
EAs are supported by SAP Transformation Hub, which provides them with on-demand expertise on subjects ranging from technical architecture and infrastructure to industry and line-of-business best practices.
Intelligent service delivery hub
The hub is made up of global and local delivery units that provide standardized services tailored to customer needs in an efficient, high quality model.
SAP Mission Control Center
With rapid support by a global back-office team of experts to proactively resolve issues, SAP Mission Control Center provides unlimited 24x7 access to SAP’s knowledge and experience base.
Discover how SAP can help enable your outcome-driven business imperatives
Within SAP MaxAttention services, you can take advantage of business scenarios to help address specific IT or business events that commonly occur with digital transformations.
Premium engagement business scenarios for Business AI
- Identify AI opportunities, benefits, and derive tailored roadmap
- Strategize AI and assess innovation maturity
- Embed and extend AI scenarios in business applications
- Fast adoption of SAP built-in and customer tailored AI solutions
Empower your Business with Artificial Intelligence
Get expert guidance and advice to benefit from AI capabilities enriched with latest generative AI innovations built into your core business processes for smarter decisions and efficiencies at scale.
Premium engagement business scenarios for Cloud
- Transition to SAP Cloud solutions to a state of operational excellence
- Access the latest business process innovations and automation
- Leverage best practices for security and change management
- Benefit from smooth integration of other cloud and on-premise solutions into SAP Business Transformation Platform
Digital Transformation Strategy with RISE with SAP
Discover how RISE with SAP brings together what you need to transform your business in the way that works best for you.
Run Best on RISE with SAP
Bring your SAP S/4HANA solution to its full potential with continuous insights to understand, improve and transform your business processes.
Transition to Hybrid Cloud
Define an intelligent enterprise architecture to create a smooth path to the cloud; and enable an innovation, data, and analytics strategy.
Develop a strategy for Line of Business Cloud Solutions from SAP
Use Innovative Software-as-a-Service (SaaS) solutions and export support to simplify and allow best-practice processes for maximizing your return on investment and free up staff resources.
Premium engagement business scenarios for transformation
- Leverage innovation to accelerate your business process transformation
- Proven services and best practices for multiple, large-scale transformation projects
Drive Enterprise Transformation with North Star Architecture services
Shape your transformation strategy by linking business vision with architectural planning. Achieve best-in class cloud architecture to ensure future growth.
Transform into an intelligent Digital Supply Chain
Transition from a logistic-centric supply chain to an integrated design-to-operate supply chain solution based on SAP S/4HANA.
Enhance Your Business Operations with Data and Analytics
Accelerate your business transformation by modernizing your analytics and business data processes and defining a holistic strategy, architecture, and road map.
Enhance and Innovate Your Business Processes with SAP Signavio
Discover and realize business value through maximizing the use of SAP capabilities to execute business processes more efficiently, increase automation and adopt innovation.
Premium engagement business scenarios for Industry
- Build and run modular industry cloud solutions
- Proven success strategies to creating new business outcomes
- Collaborate closely with industry product development teams to bring the most recent industry innovations
Automotive
Leverage a quick and efficient approach to access the latest innovations for the cloud.
Utilities
Explore new revenue streams such as energy prosumers, e-mobility and green hydrogen and benefit from a best-in-class customer service.
Consumer Products
Learn how to grow your revenue and support trade and pricing activities, ensuring end-to-end traceability, personalized messaging, offerings, and products.
Oil, Gas, Energy
Embrace sustainable energy transition and digitalize your production and delivery with an integrated digital platform so you can compete as an ecosystem with an end-to-end visibility for employees, business partners, and customers.
Retail
Explore how your specialized business applications can become resilient supply chains to deliver rapidly and benefit from cutting-edge innovations via SAP industry product development teams.
High Tech
Gain access to cutting-edge innovations and fast business activation with this effective method, allowing you to tap into the most recent industry advancements within the cloud.
Take advantage of comprehensive services – from innovate to run
Whether you run your landscape on premise, in the cloud, or in a hybrid setup, SAP MaxAttention offers a comprehensive and personalized service portfolio to provide support across your industry and line-of-business SAP solutions.
Innovation Services
Uncover new ways to optimize your business – faster and with less risk. Through our innovation services, we work with you to identify where and how innovation applies to your unique situation, and then we tailor an engagement plan to your needs.
Value Design
SAP industry experts work with you during the design phase to increase the impact on business value while improving the adoption of SAP standard solution capabilities and aligning with the SAP product road map.
Architecture Transformation
Through a holistic approach to review, optimize, and develop the enterprise architecture to support your digital transformation, we can help you define a future-proof architecture and multiyear road map to fit your business and IT strategy.
Data and Analytics
These services help maximize the value of your core data and analytics investments. Using the latest innovations for a specific industry, line of business, or technology, you receive expert advice and guidance for getting true business value from your data assets.
Transformation Guidance
Transformation guidance provides a systematic approach to accelerate the deployment of SAP solutions – both in the cloud and on premise– with reduced risk. From the early planning phase to the end of the design phase, you can choose the coverage that works best for you from our comprehensive range of services.
Cybersecurity and Compliance
For outstanding cybersecurity and compliance across your cloud and on-premise SAP software landscape, we offer a secure operations map, which is our reference model for structuring a 360-degree view of the measures you can implement to securely operate, maintain, and configure your SAP solutions.
Cloud Application Development
To achieve a holistic enterprise cloud architecture that supports all application areas as new innovations are introduced, cloud application development capabilities offer tools, knowledge, best practices, and expert guidance for creating dynamic and scalable cloud applications using SAP BTP.
Safeguarding
The safeguarding capabilities of SAP MaxAttention can mitigate risks associated with implementing an SAP solution. With a flexible scope and service methodology, they help ensure technical and functional integrity, optimal technical performance, and hybrid operational readiness.
Hybrid Operations
To enable the transparency, efficiency, and continuous improvement needed to optimize today’s hybrid IT operations, these services help reduce your total cost of operations and free up your IT resources to create more business innovations in an agile, nondisruptive, cost-efficient manner.
Accelerated Support
These support services include accelerated incident management, extended service level agreements, baseline or premium support for innovative business solutions, on-call duty support for critical activities such as upgrades, and secure support for highly regulated industries.
See how customers are succeeding with SAP
SAP MaxAttention community –
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Find out what analysts are saying
The Total Economic Impact of SAP MaxAttention for Cloud Adoption by Forrester Consulting
SAP commissioned Forrester Consulting to interview 10 professionals at seven companies using SAP MaxAttention services, asking about costs, benefits, and risks. Read how Forrester concluded that SAP MaxAttention delivered a significant 3-year financial impact through the cloud journey.
Get the latest news and trends from experts
Serving CIOs to support business transformation
Kurt Bauer, who is globally responsible for SAP MaxAttention, is continuously in contact with many industry-leading companies worldwide. He offers insight into the challenges companies face and the transformations they're driving with SAP MaxAttention.
Modernizing service delivery with the cloud
Discover how all elements of SAP Cloud ALM for service work together like building blocks to help improve efficiency and accelerate the time to value of the service delivery process across a cloud infrastructure.