Support for suppliers on SAP Business Network
Fast, reliable supplier support at your fingertips
Self-service support, documentation, and a variety of other resources are available to help you find the information you need – when you need it.
Help centers
To access self-service support, as well as articles, video tutorials, documentation, and FAQs on orders, invoices, contracts, leads, and sourcing events, visit our help centers.
Support resources
For extended and customized access to documentation and support resources, log in to your account and click the “Help” button in the top right-hand corner.
Documentation
To learn more about using your supplier account; find information on sourcing, catalogs, or integration; and see what features are coming, visit our documentation portal.
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Quick links to popular topics
Recover a forgotten password
If you need to conduct some business on SAP Business Network but forgot your password, follow these instructions.
Respond to an RFP or RFI
If you've received an invitation to participate in a customer's sourcing event, review detailed guidance about how to respond.
Handle a bill
If you’ve received a subscription or transaction service invoice and are unsure of why or how to pay it, review this help article.
Additional training resources
Supplier training
Visit our comprehensive, step-by-step training site for suppliers to learn about account setup, PO fulfillment, invoicing, and much more.
Video tutorials for standard accounts
Explore bite-size video tutorials on a variety of topics to help you transact smoothly with your customers on SAP Business Network.
Video tutorials for enterprise accounts
Find bite-size video tutorials specifically designed for enterprise account owners to take ownership of our extended capabilities.