Agreements

Find various agreement documents for cloud, software, and service offerings from SAP.
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Agreements

Learn about the components of an agreement for cloud services, software, services and partner offerings.

A Cloud Service Agreement is comprised of an Order Form, Supplemental Terms and Conditions, Support Schedule, Service Level Agreement, Data Processing Agreement and General Terms and Conditions.

Order Form

Order Form is the ordering document to subscribe to Cloud Services.

Sample Order Form for SAP Cloud Services 

Product Development Schedule

The Product Development Schedule sets out terms on how the SAP Group may use Customer Data for general product research and development.

SAP Product Development Schedule 

Cloud Services

Find product-specific, support and availability terms below.

Supplemental Terms and Conditions 
Support Schedule for Cloud Services 
Service Level Agreement for SAP Cloud Services 
Service Description Guides  
SAP Cloud Product Policies (information only) 

Data Processing Agreement

Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.

Data Processing Agreement for Cloud Services 
Data Processing Agreement for Cloud Services, SAP Support and SAP Services 
Technical Organizational Measures (TOMS) – SAP Cloud Services 

General Terms and Conditions

General Terms and Conditions details the contractual obligations of SAP and Customer.

General Terms and Conditions for Cloud Services 

SAP AI Terms

SAP AI Terms describe the parties’ obligations with respect to artificial intelligence features and technologies.

SAP AI Terms 
SAP AI Third-Party Pass-Through Terms  

Other

List of Data Centers for SAP Cloud Services 
Consulting Services Supplement 
SAP Extended Payment Supplement  

A Software Agreement is comprised of an Order Form, Software Use Rights, Software Support Schedule, Data Processing Agreement and General Terms and Conditions for Software and Support.

Order Form

Order Form is the ordering document to purchase Software.

Sample Order Form for SAP On Premise Software and Support 

Data Processing Agreement

Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.

Data Processing Agreement for Cloud Services, SAP Support and SAP Services 
Technical and Organizational Measures for SAP Support and Professional Services 

Software Use and Support Terms

Find the applicable product-specific and Software support terms below.

SAP Software Use Rights 
SAP Support Schedule (Enterprise / Standard) 
Sybase Products 
SAP Service Descriptions 

General Terms and Conditions

General Terms and Conditions details the contractual obligations of SAP and Customer.

General Terms and Conditions for SAP Software and Support 

Other

SAP Extended Payment Schedule 

Find the agreement documents referenced in your SAP PartnerEdge Master Partner Agreement and in your SAP PartnerEdge Schedule(s). 

Open ecosystem agreements

General terms and conditions 
Service specialization 
Build specialization 

Leveled partner agreements (silver, gold)

General terms and conditions 
Contractual Territories for Sell, Service and Run 
Master Partner Agreement 
Sell engagement 
Service engagement 
Build engagement 
Run engagement 
Partner Grouping Agreement  
Data Processing Agreement Partner Supplement 

End user agreements

License agreements 

Partner test, demonstration, and development licenses

Cloud license agreements 
On-premise license agreements 

Agreements Resources

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Customer Access to Contract Information

If you are an SAP customer, please access the SAP for Me customer portal. It is the central access point and go-to destination for SAP customers to view details on their SAP product portfolio, including information on contracts, license consumption, and billing.

Access Contract Information 
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SAP Cloud Contract

Watch the video to learn about cloud contracts with SAP and the aspects of each building block.

 

To review your renewal or terminate your cloud contract, please log into SAP for Me.

Renew or terminate your Cloud Contract 
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Export control and sanctions compliance

SAP software products and services are subject to the export control and sanctions laws of various countries, including without limitation, the laws of Germany, the European Union, and the United States of America.

Learn more 

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Frequently Asked Questions

The SAP cloud contract consists of 4 building blocks: the order form, cloud service description, data processing agreement, and general terms and conditions. The order form, data processing agreement, and general terms and conditions are basically the same for any cloud service on SAP’s price list while the cloud service description is a product-specific collection of documents.

If you have an auto-renewal contract, no action is required to continue your subscription seamlessly.

 

If you have an active renewal contract, work with your SAP representative to execute a renewal contract.

 

Before the expiration date, review your contract to understand renewal steps and deadlines. Your SAP representatives are ready to assist you throughout the process.

 

Review your cloud subscriptions in the self-service portal SAP for Me.

  • Log in using your S-User ID and password. Need assistance? Click here

  • Click Finance and Legal Dashboard on the left side of the screen

Full cloud contract termination requests can be made in the self-service portal SAP for Me.

  • Log in using your S-User ID and password. Need assistance? Click here

  • Click Finance and Legal Dashboard on the left side of the screen

  • Find the Contract ID associated with the subscription you wish to terminate

  • Click Manage Contract

 

Please watch this DEMO of the steps to submit a termination or retraction request.

Visit SAP for Me FAQ for more information.

 

Guidelines

  • SAP for Me accepts termination requests for cloud contracts that are eligible for digital termination for both Auto and Active renewal contracts.

  • If a cloud contract is not eligible for digital termination, this option will not be available in SAP for Me. Instead, contact your SAP representative.

  • Termination effective date will be the end date of your current contract.

  • Partial terminations are not accepted in SAP for Me; all items within the contract will be terminated.

  • Please ensure data extraction before expiration. 

  • Termination requests made in SAP for Me can also be retracted if a mistake has been made or you no longer wish to terminate. If this option is unavailable in SAP for Me, please contact your SAP representative.

The supplement determines additional product-specific terms, contains additional information on the usage metrics, and describes multiple cloud services in one supplement.

Service Level Agreement (SLA) determines the system availability of the cloud services, defines the service credits in case SAP fails to meet the SLA, and describes the maintenance windows for each Cloud Service. Access the SLA document for more information.

Data Processing Agreement applies to SAP Cloud Services that processes personal data. It ensures that your personal data is adequately protected and defines SAP’s obligation to maintain applicable certifications.

General terms and conditions (GTC) contain the legal terms on your usage rights, determines ownership rights to the customer data, and defines warranties, limitation of liability and confidentiality.

As announced in May 2020, Sinch has acquired the SAP Digital Interconnect group. For information on Sinch successor solutions for SAP Digital Interconnect solutions, you can access the Sinch website.

 

Please note that in line with the Terms of Use for SAP Websites, SAP shall not be responsible for the contents of any linked website, or any changes or updates to such websites.