SAP CX AI Toolkit
What is SAP CX AI Toolkit?
The toolkit enhances your SAP Customer Experience solutions with proactive, contextual AI to help you bring high-impact use cases to life across sales, service, and e-commerce.
SAP CX AI Toolkit offers:
Access to 20+ built-in use cases across e-commerce, sales, and service
Enterprise-grade security, data protection, and privacy controls
Preconfigured integrations with SAP applications
Configurable data sources and the ability to build your own prompts
SAP CX + ERP integration
Learn the secret to 726% ROI with insights from ESG, Carhartt, and SAP during our webcast on January 30.
Key benefits
Discover hidden insights
Transform disparate information into actionable insights to drive informed decisions.
Amplify operations
Automate routine tasks across departments to boost efficiency and accuracy.
Deliver personalized experiences
Turn every customer interaction into a tailored engagement to enhance satisfaction and loyalty.
Key features
Intelligent commerce
Stand out in a crowded marketplace with cohesive, engaging product content
Simplify product discovery with AI-driven visual search and conversational tools
Streamline product management and create high-quality visuals effortlessly
Smart sales assistance
Prepare for customer interactions with tailored materials, saving valuable time
Cut through data overload with instant, AI-generated insights and summaries
Never miss a follow-up with automated meeting recaps and scheduling assistance
Enhanced customer service
Maintain an up-to-date knowledge base and respond to inquiries rapidly
Keep complex cases on track with AI-composed overviews and follow-ups
Deliver personalized support using AI-generated customer profiles and instant Q&A
Custom AI tools
Create custom AI prompts and extend Q&A capabilities with your own data sources
Generate AI outputs in multiple languages to serve diverse markets
Integrate AI into your existing systems with flexible APIs
Build a business case
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