SAP Commerce Cloud

With connected, insightful, and adaptive commerce experiences, you can drive profitable outcomes.
Screen showing shopping cart functionality in SAP Commerce Cloud

What is SAP Commerce Cloud?

SAP Commerce Cloud is a cloud-based e-commerce platform that enables businesses to create personalized and seamless shopping experiences for their customers.

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Differentiate customer experiences with a feature-rich and scalable digital commerce solution you can trust:

  • Link supply chain and demand signals with end-to-end processes

  • Get insights to stay on top of customer behavior and commerce performance

  • Innovate by composing your own commerce architecture to optimize customer experiences

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AI in e-commerce for digital leaders

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Key features

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Unified commerce experiences

Deliver smooth experiences across customer-facing channels while providing a unified view of your business.

Composable commerce for accelerated innovation

Innovate and create a tailored solution by flexibly combining desired business capabilities leveraging SAP or partner applications.

AI-powered for intelligent commerce

Deliver a compelling commerce journey with smarter tools to boost productivity, drive conversion, and sell intelligently.

B2B e-commerce

Support complex B2B and B2B2C models for customers, dealers, and distributors – all on the same e-commerce architecture.

ESG economic validation report

Explore the economic benefits of integrating SAP ERP and SAP Commerce Cloud.

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See how customers are succeeding with SAP Commerce Cloud

Transforming online sales and the company mindset

Learn how thyssenkrupp Materials Services used e-commerce software to scale sales and introduce more products, different payment methods, and marketing capabilities.

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Managing every experience with single commerce platform

Learn how Universal Destinations & Experiences is transforming its theme parks to create seamless and unforgettable experiences.

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Reducing support calls and inquiries

Learn how the B2B beverage wholesaler created a B2C e-commerce experience while reducing costs.

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Delivering a consistent customer experience

See how ALDO’s core e-commerce landscape now enables the agility to offer shoppers the services they want, when they want them.

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Streamlining order management

Learn how Nokia is updating their order-to-cash processes to improve the customer experience.

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Doubling revenue over three years

Read how Online Metals used SAP Commerce Cloud to create a B2B e-commerce and marketplace experience for cut-on-demand metals and plastics.

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Creating consistent omnichannel customer experiences

Discover how Coca-Cola Hellenic Bottling Co. enhanced sales with SAP Commerce Cloud, enabling flexible and secure digital ordering.

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Increasing customer satisfaction by anticipating needs

Learn how Cintas used the unified platform offered by SAP Commerce Cloud to help customers interact with the brand on their own time.

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It's like having a Swiss army knife for your e-commerce needs. This solution can address a variety of business problems and scenarios, and its scope is pretty expansive.

Verified user
Software architect at Vauxoo

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Companies with global operations can benefit from the multisite, multicurrency, and multilanguage capabilities of SAP Commerce Cloud, facilitating a unified commerce solution across diverse geographical locations.

Verified user

IT manager in the chemical industry

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Ease of access, transparency, and security of data.

Verified user

Lalit K., enterprise with more than 1,000 employees

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A scalable beast to solve B2C and B2B commerce.

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Digital marketing manager in the software services industry

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Take an interactive product tour

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Explore some of the key features in our interactive product tour for SAP Commerce Cloud.

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SAP Commerce Cloud is recognized with industry awards

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AI: The new e-commerce superpower

Discover how AI delivers exceptional customer experiences and operational efficiency by enhancing chatbots, sales automation, customer service, and more.

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The state of B2B commerce in 2024

Explore a Master B2B survey of more than 200 B2B buyers and sellers to understand the state of B2B e-commerce in 2024.

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Leveraging technology for transformational growth

Learn how commerce leaders are maximizing operational efficiency while minimizing risk in this Economist Impact report sponsored by SAP.

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See what analysts are saying about SAP Commerce Cloud

2024 Gartner® Magic Quadrant™ for Digital Commerce

SAP is honored to be the only vendor to be named a Leader 10 times since 2014.*

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SAP a Leader in enterprise B2B digital commerce applications

Discover why SAP was recognized in the IDC MarketScape: Worldwide Enterprise B2B Digital Commerce Applications 2023–2024 Vendor Assessment.

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SAP named a Leader

Learn why SAP was recognized in the IDC MarketScape: Worldwide Enterprise B2C Digital Commerce Applications 2024 Vendor Assessment.

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Frequently asked questions

SAP Commerce Cloud is our proven e-commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. You can customize the solution to meet your specific needs and manage complex catalogs, products, and configurations for creating exceptional, hyper-personalized omnichannel experiences. The solution also comes with powerful and comprehensive B2B e-commerce capabilities.

SAP Commerce Cloud can help you ease the buying process for your customers with a smooth experience – from search to sales. A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership. SAP Commerce Cloud also simplifies complex e-commerce and order processes, so you can engage customers more effectively and connect demand with your supply chain.

Prebuilt integration is based on SAP Integration Suite, which helps connect applications with other SAP and third-party cloud and on-premise applications. Since SAP Commerce Cloud is based on open APIs, you can quickly integrate it with third-party solutions as well. We offer many prebuilt integrations to third-party solutions through SAP Store. You can also use serverless microservices to extend your e-commerce architecture through the open-source project “Kyma.”

Yes, SAP Commerce Cloud can enable headless e-commerce scenarios through an API-first approach and the decoupled JavaScript-based storefront layer, known as project "Spartacus". This enables the creation of exceptional e-commerce experiences on every channel, device, or location, without requiring updates to the back-end core e-commerce software.

Yes, SAP Commerce Cloud provides an embedded solution for product, content, and catalog management.

 

The SAP Product Content Management solution enables you to consolidate product data and catalogs centrally and publish them in various channels. You can make edits through an intuitive user interface, enhance product content quality with built-in data validation and workflows, bulk-edit and mass-upload product data, and support multilingual catalogs for a global e-commerce site.

The SAP Service Cloud solution (formerly SAP Hybris Service Cloud) is the advanced CRM solution from SAP for customer service processes. It supports enterprises with products that require aftersales services.

*Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Sandy Shen, Jason Daigler, Aditya Vasudevan, 6 November, 2024. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. SAP was recognized as SAP Hybris in 2014, 2016, and 2017.